The Print2Web Service Agreement
For Your Peace of Mind
At Print2Web, our excellence is measured by the success of our customers. We never forget our customers keep us in business.
Our customers direct our internal policies and procedures. Our customers judge us daily and we deserve their business only if we exceed their expectations every day.
The single defining factor that describes the difference between Print2Web and our competitors is the level of account service we provide.
Our highly specialized team of ad and technical supervisors are available to our clients, 24/7, 365 days a year. Each newspaper client is assigned an account supervisor with ongoing access to the customer support team in production.
In addition to our service commitment, all of us at Print2Web commit to every client that we will deliver a professional level quality product 100% of the time. In the great majority of our work, turnaround is within 6-8 hours - from PDF to fully-featured web access.
To ensure our ongoing reliability - and your continued peace of mind - our technical support team, located in Boston Massachusetts, maintains a server farm designed to eliminate the chance for any down time with your account.
Our technicians monitor hardware and production systems around the clock and notify partners in advance about any required service. All required updates are made in low viewer hours, and often last only minutes.
All client materials are protected with state-of-the-art firewall protection and secure storage servers.
Today’s successful business requires speedy resolution to problems, fast response and solid communication with our partner-customers.
At Print2Web we work hard to guarantee that those expectations are met every day.
For more information about our procedures, support, or turnaround as they relate to deadlines and processing, please contact acorey@print2webcorp.com We look forward to serving you.
"Our newspaper has been working with Print2Web for several years, uploading and having special sections published on the internet. They do absolutely everything we need - linking photos, stories, etc. in an easy to navigate package our customers can easily use.
The quality of their work, the speed at which they work and the very competitive prices they offer are without equal. Add their customer service skills - you just couldn't ask for more.
The work done by Print2Web simply amazes me, and they will amaze you too!"
Joseph DiPaolo
Advertorial Editor
CALKINS MEDIA/Burlington County Times, NJ
