June 20, 2024

DSW Return Policy: Easy Steps to Refund or Exchange!

Have you ever bought a pair of shoes, only to get home and realize they’re not quite right? Whether they pinch, don’t match your outfit, or you’ve just changed your mind—it happens to the best of us. That’s why I’m here to talk about the DSW Return Policy! Understanding this can save you from any extra hassle and keep that spring in your step. After all, shopping should be fun and stress-free, shouldn’t it?

When it comes to the DSW Return Policy, here’s what you need to know: if you’re not happy with your purchase for any reason, DSW allows returns within 60 days. The items must be unworn and in their original packaging. With a receipt, you’ll receive a full refund in the original form of payment. No receipt? No problem! You may still get store credit for the current selling price.

What You’ll Discover Here:

  • Easy-to-understand breakdown of DSW’s return policy
  • Step-by-step guide for returning products both in-store and online
  • Insights on exchanging items so you always have what works best for you
  • Tips on getting your refund quickly, without unnecessary wait times

What Is the DSW Return Policy?

DSW offers a flexible return policy that allows customers to bring back merchandise for any reason within 90 days from the purchase date, provided that items are unworn and undamaged. Customers can receive a full refund to their original payment method, including PayPal if they have the original receipt or packing slip.

What Is the DSW Return Policy?

For returns lacking proof of purchase, a merchandise credit reflecting the current selling price will be given based on a valid ID presented at the time of return. It’s worth noting that restrictions may apply for returns without receipts.

For those looking to avoid return fees, DSW Gold or Elite members can enjoy complimentary return shipping. Others making use of DSW’s pre-paid return label will see an $8.50 deduction from their refund for shipping expenses.

Exchanges are straightforward but limited to swapping for different sizes or colors of the same item through an online process or in-store, ensuring customers get exactly what they need without hassle.

Also Read: Old Navy Return Policy: Returns and Hassle-Free Exchanges

Can I Return an Item Without a Receipt?

Yes, it is possible to return an item without a receipt at DSW. However, such returns require a valid form of ID and instead of a cash refund, you will receive a merchandise credit. This credit will reflect the current selling price of the returned item. It’s important to note that DSW has the authority to limit the number of returns allowed without a receipt or shipping invoice, ensuring fair usage of their return policy.

This flexible option ensures that customers who have misplaced their purchase proof can still engage in the returns process. Although the absence of a receipt modifies the type of refund available, DSW’s policy ensures customer satisfaction remains high by offering an alternative solution through merchandise credit. This approach also helps maintain integrity in their return process by minimizing the potential for abuse.

DSW’s Return Policy for In-Shop Purchases

When making a purchase at a DSW store, customers are granted the flexibility to return merchandise for any reason within a 90-day period from the date of purchase, provided that items are unworn and undamaged. This policy encompasses all items except those explicitly sold as FINAL SALE.

DSW Return Policy for In-Shop Purchases

To ensure a full refund via your original payment method, it’s crucial to retain the original receipt or packing slip. In situations where the receipt or pack slip is missing, returns can still be processed with a valid ID but will yield a merchandise credit equivalent to the item’s current selling price.

In scenarios where only a gift receipt is available, shoppers have the option for an even exchange or may opt for merchandise credit. It’s important to note that any purchases made with DSW Rewards or special offers will be refunded solely for the final purchase price paid after these discounts are applied.

Also, if you happen to miss out on returning within this timeframe but still possess proof of purchase, returns made past 90 days are eligible for issuance as merchandise credit irrespective of the initial payment mode.

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Is There A Return Fee?

For customers who are part of the DSW Gold or Elite membership, the convenience of returning items comes without the burden of additional costs, as they are privileged with free return shipping. On the other hand, standard customers are required to handle a nominal fee for return shipping.

Specifically, should these customers opt to utilize DSW’s pre-paid return label, a flat rate of $8.50 is applied regardless of the quantity or size of items being sent back. This fee is directly deducted from the refund amount, ensuring a hassle-free process but with a small cost attached for the service provided.

This policy ensures that while returning products is feasible and encouraged should they not meet customer satisfaction, there is an efficient mechanism in place to manage and partially recuperate logistics costs by DSW for those not enrolled in their premium membership tiers. The structure thus underlines an incentive towards obtaining Gold or Elite status for avid shoppers seeking to maximize benefits while minimizing potential extra expenses associated with returns.

What if I Missed the Return Window?

If the 90-day period for returns has elapsed, you’re not out of options just yet. Customers who have their original sales receipt or shipping invoice are still eligible to return their items, though instead of a refund to the original form of payment, DSW will provide a merchandise credit. This ensures that even if you’ve missed the deadline, you’re not left without recourse to reclaim some value from your purchase.

For those looking to make exchanges after the 60-day mark has passed, there’s also a pathway available. Although direct exchanges might no longer be an option, any difference owed as a result of your late exchange will be issued on a merchandise credit. It’s DSW’s way of providing flexibility and maintaining customer satisfaction even when original timelines aren’t met.

Also Read: eBay vs Amazon Showdown – Which Dominates for Sellers?


Can I cancel a DSW order online?

Absolutely! You can cancel your DSW online order within a short window after purchase. Visit the “My Orders” section under your DSW account and choose the “Cancel” option.

Where does DSW ship from?

DSW, or Designer Shoe Warehouse, ships orders directly from its fulfillment centers located across the United States.

Does DSW have free shipping?

Yes, if you are a VIP member at DSW, you enjoy free shipping on any of your orders. Non-members have to spend $35 or more for free standard shipping.

What is the 800 number for DSW customer service?

If you need assistance with any queries or concerns related to your purchases at Designer Shoe Warehouse, feel free to call their toll-free Customer Service line.

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In my experience, understanding the DSW Return Policy is crucial when shopping at DSW. By educating yourself on how to return or exchange items in-store and online, you can shop with confidence. If an item doesn’t meet your expectations for whatever reason, you have options.

Plus, using services like DoNotPay simplifies these processes and ensures swift returns and refunds. Just remember to follow the given steps closely and, most importantly, keep your receipt safe.

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